Remote Support Technician

About

Description

The Remote Support Technician is responsible for delivering high-quality technical assistance to customers via email, phone, WhatsApp, and ticketing systems. This role ensures accurate CRO/RMA processing, adherence to SLA timelines, consistent documentation, and clear communication with customers, sales, and internal teams.

Responsibilities

• Excellent written and verbal communication skills
• Strong diagnostic and problem-solving ability
• High attention to detail, especially with documentation
• Ability to work under pressure and meet SLA deadlines
• Ability to manage multiple support requests simultaneously
• Professionalism, reliability, and accountability
• Ability to maintain accurate and up-to-date CRO notes

Qualifications

• Grade 12 / Senior Certificate
• Experience needed in technical support, helpdesk, or remote IT assistance roles
• Experience with CRM/ticketing systems (Fincon advantageous)
• Understanding of PC hardware, peripherals, and consumer electronics
• Familiarity with Windows, Android/IOS and Smart home products
• Experience with warranty verification and fault-finding processes

Application instructions:

• Click here to apply